Ombudsman’s office statistical reports

On this page, Komatsu Bank provides the Ombudsman’s Office semiannual activity reports, which detail the activities carried out, customer service processes, and the Ombudsman’s Office practices for handling complaints, in accordance with the regulations of the Central Bank of Brazil.

Latest reports

December 2025

Banco Komatsu do Brasil S.A.
Semiannual activity report of the Ombudsman’s Office

Second half of 2025

Download the PDF
June 2025

Banco Komatsu do Brasil S.A.
Semiannual activity report of the Ombudsman’s Office

First half of 2025

Download the PDF
December 2024

Banco Komatsu do Brasil S.A.
Semiannual activity report of the Ombudsman’s Office

Second half of 2024

Download the PDF

Historical records

Select continent

June 2024

Ombudsman’s Office semiannual report
First half of 2024

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December 2023

Ombudsman’s Office semiannual report
Second half of 2023

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June 2023

Ombudsman’s Office semiannual report
First half of 2023

Download the PDF
December 2022

Ombudsman’s Office semiannual report
Second half of 2022

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June 2022

Ombudsman’s Office semiannual report
First half of 2022

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December 2021

Ombudsman’s Office semiannual report
Second half of 2021

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As of June 30, 2021

Ombudsman’s Office semiannual report
First half of 2021

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As of December 31, 2020

Ombudsman’s Office semiannual report
Second half of 2020

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As of June 30, 2020

Ombudsman’s Office semiannual report
First half of 2020

Download the PDF
December 2019

Ombudsman’s Office semiannual report
Second half of 2019

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June 2019

Ombudsman’s Office semiannual report
First half of 2019

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December 2018

Ombudsman’s Office semiannual report
Second half of 2018

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June 2018

Ombudsman’s Office semiannual report
First half of 2018

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December 2017

Ombudsman’s Office semiannual report
Second half of 2017

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June 2017

Ombudsman’s Office semiannual report
First half of 2017

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December 2016

Ombudsman’s Office semiannual report
Second half of 2016

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June 2016

Ombudsman’s Office semiannual report
First half of 2016

Download the PDF

SAC - Customer service

Service available Monday through Friday, except holidays, from 8:30 a.m. to 5:30 p.m. Brasília time.

(0800) 778-8383

bkb.sac@komatsu.com.br

Contact Bank of Komatsu

Ombudsman office

Service available Monday through Friday, except holidays, from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m. Brasília time.

(0800) 778-8388

bkb.ouvidoria@komatsu.com.br

 

 

Location

Avenida Manuel Bandeira 291
Atlas Office Park Condominium - Block D - Suite 11
Vila Leopoldina - ZIP Code 05317-020
São Paulo - SP, Brazil