.svg){kind=icon}
Komatsu Remote Support
Komatsu Forest's Remote Assistance was developed to optimize technical support and improve field operations, focusing on efficiency and minimizing downtime for forestry machines.
Interactive glasses
Using smart glasses, the machine operator connects directly to a Komatsu specialist, who provides real-time guidance.
The machine operator connects directly to a Komatsu specialist, who provides real-time guidance. The specialist can visualize exactly what the operator sees, making markings on the image and interacting dynamically through audio, photos, and image sharing.
To ensure a stable and high-quality connection, broadband internet is used, which not only improves communication between the operator and the specialist, but can also be shared with the operations team.
Benefits of Komatsu Forest remote support
- Online adjustments to machine settings in real time.
- Less equipment downtime.
- Reduction in the cost of in-person service.
- Problem-focused training.
- Reference material.
- Improved operator learning curve.
- Speed in diagnosing equipment failure
Better use of the technician's time in the field. This service model demonstrates Komatsu Forest's commitment to offering advanced technological solutions that increase productivity, reduce costs, and improve the operator experience, keeping field operations running smoothly and with maximum efficiency.
