Mining

Komatsu mining technical support

Personalized and efficient support

Being present and committed to meeting customer needs is the primary goal of Komatsu Product Support, which represents a product line known for its durability, reliability, and, consequently, high performance. The results of the activities and tools applied to customers’ operation and maintenance routines provide knowledge, experience, and solutions aimed at minimizing operating costs and maximizing machinery availability.

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Existing tools and solutions

  • yellow checkmark Recommendations for basic and preventive maintenance
  • yellow checkmark Undercarriage Measurement Program (KUC)
  • yellow checkmark Soil Penetration Tools (FPS)
  • yellow checkmark Satellite tracking program with integrated technical support (Komtrax, Komtrax Plus, EQP-CARE, Prevail)
  • yellow checkmark Procedure for the regular assessment of technical conditions (PM-Clinic/Quick-PM-Clinic)
  • yellow checkmark Fluid Collection and Analysis Program (KOWA)
  • yellow checkmark Procedures for the safe and productive operation of machinery
  • yellow checkmark Continuous improvement program (CI-KAZEN) through regular assessment of operating and maintenance conditions in collaboration with the customer
  • yellow checkmark Easy access to and understanding of the technical documentation provided (Komatsu Global Portal)