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Mining
Product support group
The product support group (PSG) consists of a team of specialized engineers and technicians. Their goal is to provide technical information, perform failure analyses, and propose corrective measures to prevent such issues from recurring; assist with diagnostics; and conduct training sessions for maintenance technicians. Komatsu’s product support team is ready to assist our customers in any situation.
Komtrax Plus
Komtrax Plus monitoring: How the system works
Komtrax Plus provides the means to monitor the performance of key components in heavy machinery and enables remote assessment of operating conditions. This system is designed to reduce repair and maintenance costs and ensure optimal machine availability by preventing unscheduled and prolonged downtime.
Our engineers can monitor the operating parameters transmitted via satellite by the controllers installed on the machine and suggest corrective actions to prevent unscheduled interventions.
KOWA
KOWA (Komatsu Oil Wear Analysis)
KOWA (Komatsu Oil Wear Analysis) is a program designed to evaluate oil analysis data from the various components of your Komatsu equipment.
The information provided by KOWA allows you to monitor wear trends and enables the customer’s maintenance department to schedule maintenance in a way that prevents catastrophic failures and reduces downtime and repair costs.
PM-Clinic and on-site inspections
Joint inspections with the customer and PM-Clinic
We have engineers from a wide range of specialties who can be called upon to assess failures and malfunctions—either in collaboration with the customer or independently—in order to find an effective and cost-efficient solution to prevent recurring failures.
Technical reports are issued, and follow-up is conducted based on failure severity and customer needs.
Through the PM-Clinic (Preventative Maintenance Clinic) program, in which machines undergo testing and performance benchmarking at defined intervals, our engineers can detect abnormalities and negative trends.
By implementing the PM-Clinic and analyzing the collected data, we can suggest actions that will prevent future failures.
This will certainly increase the availability of your equipment and reduce repair costs.
