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Mining
Joy equipment services
You want your Joy equipment to operate at peak performance to help your mining operation run smoothly. Our dedicated expert team is here to help you achieve your production goals by providing superior service and support, wherever and whenever you need us.
Optimize your mine with full-service support and expertise for your Joy equipment
Our services begin with your Joy machine and extend far beyond to encompass all your needs with respect to the operation of your Joy equipment. Komatsu offers engineering services to optimize the use of Joy equipment at your mine site, the highest quality parts and rebuilds, effective training solutions, responsive field service and insightful machine analytics.
Achieve peace of mind with full-service support for your Joy machines from our seasoned experts. As your trusted partner, we're here for you every step of the way. Your success drives our success.
Explore our services and let us know how we can support you
Minimize downtime with quality spare parts
Maximize productivity and help lower operating costs with Komatsu's OEM-certified spare parts. Using high-quality spare parts creates confidence in your Joy machine's uptime and helps maintain optimal performance and reliability in your fleet.
Rebuild and extend the life of your Joy machine
Did you know our Komatsu service centers offer complete rebuilds? Our experienced technicians have the parts and expertise needed to revitalize your equipment with precision and care. Plus, you can upgrade to the latest technology during the rebuild. We offer different levels of rebuilds to fit your budget.
Reliable field service when you need it most
Keeping your Joy equipment well-maintained and operating at its best can help enhance the overall efficiency of your mining processes. Our reliable field service technicians are available 24/7 to quickly diagnose and address equipment issues at your mine site, including routine maintenance, advanced troubleshooting, machine health inspections, maintenance supervision, parts planning and advanced automation support.
Unlock your mine’s potential with our mine site equipment optimization services
Our experienced mining application engineers can help analyze equipment use in your entire underground mining operation. They can identify bottlenecks, inefficiencies and areas for improvement. They can also assist in selecting the right Joy equipment for your mine to help you achieve high productivity across the mining cycle.
World-class training for your mining workforce
High-quality training can greatly improve your equipment operations. Empower your crew with effective training solutions provided by experienced Joy equipment service technicians and engineers. Our comprehensive and flexible training solutions include self-paced eLearning, simulators, immersive classroom sessions and hands-on underground training — all tailored to meet your needs.
Get actionable insights for smarter machine maintenance with machine health monitoring
Joy’s machine health monitoring system uses real-time data to help your mining operations become more productive and efficient by recommending corrective actions for the operation of your Joy equipment, highlighting areas for improvement. By detecting minor issues through vibration and oil analysis, Joy technicians can anticipate maintenance needs and gain actionable insights, helping you to maximize uptime and overall system performance.
Joy equipment service advantages
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Reliability: High quality OEM parts
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Longevity: Rebuilds to OEM specifications for longer lifespan
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Efficiency: Technicians that know the equipment and resolve issues quickly
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Responsiveness: Local, 24/7 service teams with a global network to get what you need
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Optimization: Technical expertise to optimize your use of Joy equipment
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Safety: Effectively train personnel and utilize technology designed to keep miners safer
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Foresight: Data and analytics to predict needed parts and maintenance
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Flexibility: Flexible options to get the service right for your mine
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Upgrades: Latest technology, parts and training always offered
Contact us
At Komatsu, you get the service, products and tools you need — available from our network of warehouses and service centers. Because our top priority is your Joy machine's dependability.