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Technical services
Do you have a technical issue with your Komatsu equipment? Our 24/7 technical support hotline is a one-stop shop for all technical support enquiries for all Komatsu utility, construction and mining equipment sold in New Zealand.
Phone us at any time for technical assistance; our support includes everything from answering a quick shop manual question, right through to a lengthy technical troubleshooting solution session. It’s simply a matter of calling 0800 00 4127 and selecting Option 5 for “technical assistance”.
Komatsu breakdown response
At Komatsu, we understand the impact a breakdown can have on your business. We treat all breakdowns as urgent, and aim to get your machine back up and running as fast as possible, implementing local response solutions no matter where you are in New Zealand, whether in a major metropolitan area, or a remote outback location.
What breakdown resources do you have?
- Komatsu NZ’s Technical Services team is available 24/7 to provide the support and assistance necessary to our field technicians.
- All our branches and service agents have quality vehicles and highly trained technician to ensure quick and accurate diagnosis of the issue and get you back to work as soon as possible.
- Our new Auckland distribution centre gives us access to genuine parts, right here in New Zealand.
- Our trained field service technicians have the necessary tooling and diagnostic equipment, so they can quickly identify and sort out the problem.
