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PC56-7 at work at one of Nanjing Jinsheng Realty Co., Ltd's construction projects
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The PC56-7 has already logged more than 200 hours since delivery.
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Mr. Yu Tianzhi (right), deputy manager of Nanjing Jinsheng Realty Co., Ltd, shaking hands with Mr. Zhao Shuqing, manager of the Nanjing branch of Komatsu distributor Nanjing Gangjia Construction Machinery Co., Ltd
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In August 2008, Komatsu released the PC56-7 mini hydraulic excavator, which was developed specifically for the Chinese market. It is said that mini hydraulic excavators are used for approximately 2,000 hours annually at construction sites in China. In this issue of Views, we feature one customer's appraisal of the PC56-7. Mr. Yu Tianzhi, deputy manager of Nanjing Jinsheng Realty Co., Ltd, a company primarily engaged in construction and real estate businesses in Nanjing, the capital of Jiangsu Province, highlights the purchase of the mini hydraulic excavator and the start of a satisfying relationship with Komatsu.
"I met Mr. Zhao Shuqing, manager of the Nanjing branch of Komatsu distributor Nanjing Gangjia Construction Machinery Co., Ltd, in 2007," Mr. Yu begins, "but it didn't result in the purchase of a Komatsu machine. Then, at the end of 2008, one of our mini hydraulic excavators from another company started to have problems, and we were dissatisfied with the kind of service we received.
"Of course, there were other companies that enthusiastically recommended their new products, but Mr. Zhao had provided us with a lot of information on Komatsu's new products and sales campaigns, among other things, throughout the two years we had known each other. He did more than strongly recommend the PC56-7; he introduced us to a customer who was actually using it. That allowed us to learn firsthand about usage, maintenance, service and other key matters. Based on this, I proposed to our board of directors that we purchase the PC56-7, and it didn't take long for them to agree.
"On the day of the delivery, a serviceman from Nanjing Gangjia provided an excellent in-depth explanation to our operators, including equipment operating instructions and maintenance procedures, as well as fueling and lubrication methods. He even gave us his cell phone number for emergencies. All these things increased our trust in Nanjing Gangjia immensely and made us feel like a true partner of both the distributor and Komatsu."
Approximately a month after purchasing the PC56-7, Mr. Yu is pleased with its performance to date. "Although the machine has already logged more than 200 hours," he says, "it's still in tip-top condition. The fact that it is fuel-efficient is a major benefit. Plus, I believe it's great that Komatsu equips even a mini hydraulic excavator with an economy mode—the ideal feature in times such as these. We haven't had any trouble with the machine thus far, so may never need that cell phone number. Oh, actually I did call Mr. Zhao once—to invite him for dinner."
Mr. Yu was in high spirits throughout the interview. Nanjing Jinsheng recently decided to purchase a PC200 as well on account of the excellent evaluation of the PC56-7. "Good products, good service," comments Mr. Yu upon wrapping up the interview. "I definitely made the right choice with Komatsu." These words were not merely flattery, but truly heartfelt.
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