JAPANESE

Dialogue with Our Stakeholders

In addition to maintaining a dialogue with all of our stakeholders, including employees, business partners, investors, shareholders and local communities, we also invite stakeholders from outside the company to voice their opinions on Komatsu's management and business.


Creating Dialogue Opportunities

Dialoguing with our stakeholders is essential in determining whether Komatsu's management and business are meeting societal requirements. Every department that has direct contact with our stakeholders is using every opportunity to explain our company's current circumstances, listen to people's opinions, and to have dialogue.


Stakeholder Venue for Dialogue Content Frequency
Customers Brand Management Activities(*1) At any opportunity, any activity of problem-solving for customers Daily
Business Partners Various meetings for Midori-kai(*2) President explains business performance, policies, and strategies 3 times a year
Sales Distributors Distributor meetings in each region (US, Europe, China and South East Asia) President explains business performance, policies, and strategies Annually
Employees Meeting with the President President explains business performance, and policies going forward Semi-annually
Local Community Meeting with representatives of local community near the plant Plant manager explains initiatives related to environment and safety As needed
Industry-Academia Collaboration Partners Komatsu Industry-Academia Science and Technology Collaboration Council Exchange of ideas and opinions between representatives such as university professors and Chief Technology Officer (CTO) Biannually
Investors IR Meeting in Japan, US and Europe CEO and Chief Financial Officer (CFO) explains business performance, policies, and strategies Japan:Daily
US and Europe:Anuually
Individual Shareholders Shareholders Meeting CEO and Chief Financial Officer (CFO) explains business performance, policies, and strategies 2-3 times a year, held at major cities in Japan


Technology Collaboration Council with Industry-Academia Collaboration Partners

Technology Collaboration Council with Industry-Academia Collaboration Partners

As an example of one of our dialogue venues, we would like to introduce the technology collaboration council that is held with universities that are our industry-academia partners.

On November 22nd, at the in-company training center in Ishikawa, we held the "Komatsu Industry-Academia Science and Technology Collaboration Council." This was not limited to the relationship between each university and Komatsu, but rather an open forum with professors from each university (Yokohama National University, Osaka University, Kanazawa University, The University of Tokyo [In order of date of contract]) and representatives from the Komatsu Group, to hold a wider discussion regarding the industry-academia collaboration with Komatsu. 9 professors from the universities and 38 representatives from Komatsu participated in this forum.

We had presentations and panel discussions based on the central idea of, "'Research, Development, and Monozukuri (Manufacturing)' for Komatsu to Continue as a Global Leader 10 & 20 Years from Now."

Two years had passed since the previous forum, and the mutual understanding between Komatsu and the university have deepened since, and we were able to exchange ideas on specific topics. We would like to make the most of the discussions from this time around, and continue to develop and strengthen our relationship into a Win-Win exchange for all parties.


Dr. Koetsu Yamazaki, President, Kanazawa University,

Komatsu's DANTOTSU (Unique and Unrivaled) and Human Resource Development

Dr. Koetsu Yamazaki,
President, Kanazawa University,


We signed the industry-academia collaboration agreement with Komatsu in November of 2005, and since then have actively promoted joint researches, training activities, and related human resource exchanges. For Kanazawa University, Komatsu was the first corporation with whom we had a comprehensive industry-academia collaboration agreement, and as the first, we had some initial difficulty in getting the collaborative activities up and running. However, looking back, it was a good experience, as both the university and Komatsu got to see and understand each other's "Gemba (workplace)."
So far, we have conducted joint research in production technology and construction/forging press machinery design projects, and we are proud of the part we played in getting results for practical application and commercialization. In particular, as a joint research project, we believe we have broken new ground for further development in the recent research at the Awazu Plant to use groundwater for air conditioning, which not only contributes to reducing energy usage at the plant but also improves the quality of air conditioning.
Going forward, Kanazawa University not only wants to contribute to joint research projects that result in DANTOTSU (Unique and Unrivaled) development for Komatsu, but to also contribute to industrial development and technological innovation that relate to solving global problems, including environmental issues. In the same way, in order to drive future research and development, I think it important that Komatsu make global use of external seeds such as the university, and build up a research and development system that brings together internal and external seeds.
Even as we move forward in research and development, continually fostering the growth of exceptional human resources is the most important and pressing issue for both universities and businesses. That is why, starting with joint research, training, and human resource exchange, we would like to continue to solidify our cooperative activities with Komatsu and continue to promote our industry-academia collaboration. Furthermore, we hope to take this experience and apply it to collaborations with other institutions, and continue to work toward further development of human resources and social contribution.


Communication with Shareholders

Along with striving for high managerial transparency, Komatsu discloses information in a proper and timely manner through constructive approaches to investor relations (IR) around the world. On the same day that quarterly business results are announced, the company holds explanatory sessions in Japan for institutional investors and securities analysts and also releases this information on its website. Corporate representatives visit institutional investors outside Japan, primarily in the U.S. and Europe, to explain recent business performance and other critical information.


Shareholders' Meetings

To furnish an opportunity to communicate with individual shareholders, Komatsu convenes shareholders' meetings in major cities in Japan two to three times annually, with top management explaining the company's performance and management strategy. In 2013, shareholders' meetings were held in December in Nagano City in Nagano Prefecture and in Morioka City in Iwate Prefecture with a combined total of some 200 shareholders attending. President Ohashi explained the business environment surrounding Komatsu and the company's business performance. During the question-and-answer session, we received a wide range of questions concerning topics such as our management policies and social contribution activities.

Since their launch in 1997, these meetings have been convened 37 times, with about 10,700 shareholders participating to date.

Shareholders' meeting convened in Morioka in December 2013

Shareholders' meeting convened in Morioka in December 2013

Shareholders' meeting convened in Nagano in December 2013

Shareholders' meeting convened in Nagano in December 2013


Plant Tours for Shareholders

Komatsu has been holding plant tours for individual shareholders to further deepen their understanding of the company.

   The plant tours were held for two days in the Awazu Plant (Ishikawa),the Osaka Plant (Osaka) in September 2013, and two days in the Ibaraki Plant (Ibaraki) in March 2014, drawing approximately 260 participants.

Plant tour for shareholders held in Osaka Plant in September 2013

Plant tour for shareholders held in Osaka Plant in September 2013

Plant tour for shareholders held in Ibaraki Plant in March 2014

Plant tour for shareholders held in Ibaraki Plant in March 2014

Techno Center Tours

Komatsu opened Techno Center tours (Izu City, Shizuoka Prefecture) in March 2014 for two days for shareholders and their children or grandchildren. Approximately 180 individuals participated in the tour. We demonstrated machines such as dump trucks, hydraulic excavators and wheel loaders, and held quiz event. We also had participants actually sit in the operation seats of the construction equipment, letting them familiarize with Komatsu products. In addition, as a new feature starting this fiscal year, the staff from the “Kids Pavilion of Komatsu Green Park,” an exhibition facility in Komatsu-shi, Ishikawa, held a field trip science class. We plan to hold more tours in the future where families can participate.

Techno Center tours science class held in March 2014

Techno Center tours science class held in March 2014

Communication with the Local Community

Each of the business units of Komatsu tries to harmonize with the local community and make itself open to society in attempt to be a responsible corporate citizen. In addition to hosting regular opportunities to interact with representatives of residents' associations from the surrounding community, business units welcome to plant tours and meet for the community to gain a better understanding of their business activities.


Communication with Employees

At Komatsu, the President and CEO convenes a "Meeting with the President" periodically at each business site in Japan. At these meetings, along with the President directly explaining the business environment and issues, active question and answer session are held between the employees and the top management. The content of these meetings held at the Head Office in Tokyo is simultaneously transmitted by TV broadcast to other business units in Japan and later published on the company Intranet in English to share it with Komatsu Group employees around the world.

Meeting with the President held at the Head Office in April 2014 on the day after the announcement of term-end business results

Meeting with the President held at the Head Office in April 2014 on the day after the announcement of term-end business results