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Developing People

The KOMATSU Way

The KOMATSU Way

The KOMATSU Way is a statement of values that all workers in the Komatsu Group, including those at every level of management, should pass down in a lasting way at their workplaces. By holding these values in common, employees of the Group can build global teamwork that transcends nationalities and generations to amass and fortify the Group's workplace (gemba) capabilities—the dynamism of all workers and the entire organization—plus the ability to improve their own workplaces. This in turn enhances quality and reliability, heightening the trust given to the Group by society and all stakeholders.

System and Status in FY2014

The KOMATSU Way is based on the corporate strengths that Komatsu has cultivated over time. To disseminate the KOMATSU Way to Group companies across the world, focusing around the KOMATSU Way Global Institute, Komatsu is conducting various dissemination and human resource development activities.
We deepen the employees' understanding and comprehension of the KOMATSU Way by applying it to their training and setting up opportunities for exposition and group debate. Regular sessions are convened at workplaces to explain this way of thinking and have employees relate stories of their own experiences so that communication between different generations is stimulated, which allows for this knowledge to be handed down and rooted in the younger generation. To promote the KOMATSU Way at Group companies outside Japan and help this foundation take root, Komatsu has made the KOMATSU Way easy to understand and relevant to local conditions, while being mindful of the differences among customs and cultures.
Furthermore, by utilizing ICT (Information Communication Technology), Komatsu employees all over the world can browse KOMATSU Way-related information though a global portal site. Every month, the “K-Way.net“ is sent out, which posts KOMATSU Way analects, expositions and employee stories of actual experiences relating these topics.
In 2011, Komatsu distributed a revised edition of the KOMATSU Way to all Group employees. The edition had been revised to make the established values and way of thinking more comprehensible by increasing the number of case studies. It also introduces Komatsu's approach to brand management with the concept of increasing trust and developing our relationship with customers, which is to say we fill an irreplaceable role for them so that we will always be chosen as their partner.
In 2014, we launched activities to cultivate KOMATSU Way leaders, or evangelists, at our overseas subsidiaries. We are expanding our efforts to further encourage the adoption of the KOMATSU Way by cultivating human resources who can lead and disseminate the KOMATSU Way in addition to relying on top and middle management.
In order to increase the workplace (gemba) capabilities of all employees worldwide, in addition to the long-standing TQM (Total Quality Management: comprehensive quality control), we are conducting training to upgrade specific technical skills, expertise and management skills in all areas. In addition, to exercise newly acquired knowledge and skills, we hold debriefing sessions for improvement activities at each level and promote practicing guidance. We are enhancing the skills of individuals, and improving organizational ability and cohesiveness with global teamwork by continually developing human resources in order to have a business framework that can respond quickly to changes in environment.

DATA

The KOMATSU Way—History of Dissemination Activities