JAPANESE

Employee Training

Formulating the KOMATSU Way and Extending TQM Training Company-wide

In Komatsu's history of growth and development, there has emerged a clear sense of the corporate strengths that are "quintessentially Komatsu." The basic attitudes, values and convictions that support those strengths and the style by which the company puts them into practice were set down in writing in 2006 as The KOMATSU Way. Komatsu wants all Group companies, including those outside Japan, to share these guiding principles. The KOMATSU Way highlights the continuous reforms towards greater Quality and Reliability, the importance of the individual workplace (Genba), and the ability of employees at each level to swiftly implement management policies and transfer them into practice. Komatsu has long utilized Total Quality Management (TQM) training to support employees in improving these capacities. While sharing The KOMATSU Way, the company will extend TQM training to all employees globally, with the aim of stimulating continual improvement and increasing the vitality of the organization.


Efforts to Strengthen Manufacturing (Monozukuri), and Workplace (Genba) Capabilities

Globalization of Komatsu's production organization is progressing, and the manufacturing workplace is requiring a high level of technical capability. We designated the third Saturday of every October as "Technical Day" and hold all-Komatsu technical competitions on this day. Participants include employees from overseas subsidiaries and business associates; whose aim is to maintain and improve Komatsu Group's technical capabilities by mutually dedicating themselves to their studies. In FY2010, 44 participants from 9 countries overseas attended.

Komatsu established the Meister system for passing down technical capabilities from the production site in FY2006. Techniques and skills that merit handing down are divided into 9 fields of 15 capabilities, and a First Meister is certified for each capability. Certified Meisters (there are 42 as of April 2011, and are authorized by each factory), who are certified for their high-level of proficiency for a particular technical capability, dedicate all of their time to guiding and nurturing young employees.